Please call +31 (0)850014149

Complaints and Questions

Complaints Procedure

Complaints Procedure

In case of a complaint about our services or products, we ask you to inform us as soon as possible through Tel : +31 (0)850014149 or Email: Send us photos and information that is necessary to solve the problem. Think e.g. of photographs of damaged shipments and / or products. Deliver the “proof” quickly and clearly, the sooner the problem can be resolved..

How to report your complaint and how it is handled:

  • Submit the report to our Supportdesk: Tel : +31 (0)850014149 of Email:
  • You will receive a ticket number with which you can track the report.
  • Our employees will try to solve your complaint as quickly as possible .
    Normally we will resolve your complaint within 3-5 working days.
  • Are you not satisfied with the offered solution? Send your complaint as complete as possible by letter or e-mail to our Supportdesk.
  • We look into the complaint again and try to offer an alternative solution - if possible.




Questions and Remarks

If you have any questions or comments about your order or the functioning of your product, please contact our Supportdesk, Tel : +31 (0)850014149 of Email:

You will receive a ticket number with which your question or remark can be followed. We are pleased to help you!.