Complaints and Questions
In case of a complaint about our services or products, we ask you to inform us as soon as possible through Tel : +31 (0)854839888 or Email: [email protected]. Send us photos and information that is necessary to solve the problem. Think e.g. of photographs of damaged shipments and / or products. Deliver the “proof” quickly and clearly, the sooner the problem can be resolved..
How to report your complaint and how it is handled:
- Submit the report to our Supportdesk: Tel : +31 (0)854839888 of Email: [email protected]
- You will receive a ticket number with which you can track the report.
- Our employees will try to solve your complaint as quickly as possible .
Normally we will resolve your complaint within 3-5 working days.
- Are you not satisfied with the offered solution? Send your complaint as complete as possible by letter or e-mail to our Supportdesk.
- We look into the complaint again and try to offer an alternative solution - if possible.
Questions and Remarks
If you have any questions or comments about your order or the functioning of your product, please contact our Supportdesk, Tel : +31 (0)854839888 of Email: [email protected]
You will receive a ticket number with which your question or remark can be followed. We are pleased to help you!.