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Returns

Garantietermijn

Cooling-off Period

A cooling off period of 14 days applies to all orders. Within this period you may view and evaluate the products. Are you not satisfied? You can return (almost) all products purchased from Brouwmarkt BV in their original condition and packaging (if reasonably possible) within 14 days of receipt.

Items that cannot be returned:

  • Products that have been adjusted according to your specifications
  • Products that have been used and damaged by use.
  • Raw materials for which the packaging is open or has been opened.

 

 

Return Process

When returning items, please take the following points into consideration:

  • Request an RMA number within 14 days of receipt of the order.
  • Fill in the RMA form completely and put it in the box with the products.
  • The order must be returned within 14 days after receipt of the RMA number.
  • Products must be returned undamaged.
  • Treat the package of an item with care and do not draw, write or tape on the package.
  • Pack items carefully in a box to prevent damage during transport.
  • A return shipment must be sent to us with sufficient postage.
  • Save the shipping receipt to claim the damage from the carrier in the event of loss.

In case of doubt or questions about change and returns, please contact us.

 

 

Kosten retour

Costs to return

  • Warranty and wrongly delivered products: You can use our reply number. Standard shipping costs are free.
  • Cooling-off period and wrongly ordered products: You return the products at your own expense and risk. Save the shipping receipt to claim the damage from the carrier in the event of loss.
  • Refund of returns: After receiving your return kit the full order amount (excluding shipping costs) will be transferred to you. This usually happens within 4-5 working days, but can also takes (maximum) 10 days.